Privacy Policy

Last Updated: January 12, 2026

1. Introduction

CertifiedT24 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Company name and professional role
  • Billing and payment information
  • Professional license numbers (if provided)

Project Data

When you use our Service to generate Title 24 reports, we collect and store:

  • Building specifications and design parameters
  • Project locations and climate zones
  • HVAC, lighting, and envelope data
  • Generated reports and calculations

Automatically Collected Information

We automatically collect certain information when you use our Service:

  • IP address and browser type
  • Device information and operating system
  • Usage patterns and feature utilization
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Service
  • Process your transactions and billing
  • Generate and store your Title 24 reports
  • Send you technical notices and support messages
  • Respond to your requests and inquiries
  • Analyze usage patterns to improve functionality
  • Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who perform services on our behalf (hosting, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition
  • With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure cloud infrastructure with regular backups
  • Access controls and authentication requirements
  • Regular security audits and updates

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations. Project data is retained for the duration of your account plus 7 years for compliance and record-keeping purposes.

7. Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal retention requirements)
  • Object to or restrict certain processing activities
  • Opt out of marketing communications
  • Export your project data

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising CCPA rights

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Analyze how you use our Service
  • Improve performance and functionality

You can control cookies through your browser settings, but this may affect Service functionality.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. The "Last Updated" date will reflect the most recent revision.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: privacy@certifiedt24.com
Address: 123 Energy Way, Sacramento, CA 95814
Phone: (888) 555-T24C